Terms of Use and Privacy Policy

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

Privacy Policy

We collect information from you when you place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to supply your name, email address, contact number and delivery address. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. You have the right to inspect information held about you. You have the right to request that any information held on you can be corrected or deleted.

Payments

Payments are processed using PayPal to provide you with maximum protection. Card information is not stored on Cocoa Elf website and all card information is handled over PayPal’s encrypted network. Please read the terms & conditions for the PayPal for the transaction as they are responsible for the transactions made.

Deposits made for wedding or large orders are non refundable.

All products remain the property of Cocoa Elf until full payment is made.

Payments made externally

Online purchases using direct bank transfer — please use this account to transfer the funds to via your bank account or in person at your bank:

Account details:
MADHAM pty ltd
Commonwealth Bank
BSB: 064 174
Account No: 10287474

Ordering, postage and delivery

Cocoa elf will take all care possible to ensure your order arrives in the same condition as when it was posted however, Cocoa elf cannot take responsibility for the condition in which your order arrives, due to the use of a third party delivery that being Australia post for Australian orders. At this stage oversees orders are yet to go on-line.

When items are posted, every effort is made to ensure the products arrive in a good condition. Sending restrictions include

  • All items are sent via Express Post
  • Orders will not be posted on a Friday
  • Address outside the next day delivery zone will not be posted on Thursdays or Fridays
  • All items will be sent wrapped in insulated bubble wrap and at times a food safe ice-pak.

Please ensure that you allow up to 7-10 days for delivery for orders made through the online store.

Cocoa elf reserves the right to refuse any order, and refund any monies paid.

COCOA ELF brownies are made in a kitchen that is not a nut, dairy, gluten , wheat, shellfish, along with other possible allergens free environment and therefore foods may contain traces of these items.

It is the buyers responsibility to notify us of any allergies, and the buyer assumes any responsibility for consumption by those who may have allergies. All care is taken but no responsibility is accepted.

Cocoa elf brownies are made fresh. As all items are handmade, they may vary slightly in look, size or texture, but will always be of high quality. Photographs on this site are for illustrative purposes only.

Cookies

Cocoa Elf uses cookies to optimise your browsing experience and speed on our website. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use 31 Degrees without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Cocoa Elf we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Photographs, images and information on this website are copyright Cocoa Elf 2014, unless otherwise noted. Do not use without permission.

Cocoa elf reserves the right to amend these terms and conditions at any time, without notice. Any changes are effective immediately.

Contact

In the interim please contact Cocoa Elf with any enquiries:

  • Office: 61 Musk Ave, Kelvin Grove Q 4059,  Australia
  • Postal: PO Box 240 The Gap 4061 Brisbane Queensland Australia
  • Mob. Deborah 0417 004 900
  • Fax. (07) 3552 9321 (Int.: +61 7 3552 9321)
  • Postal. P.O Box 240 The Gap QLD 4061
  • ABN: 11 423 441 738